Warranty Information

Product issues are bound to happen, this is our official warranty information for our products. We are listing the common issues with some of our products, if you have a different product/issue please contact us.

For ALL warranty inquiries, please email us at: zacdonathen@gmail.com

We have a video as well: https://www.facebook.com/Donathenrcracingproducts/videos/368714580468677/

Phone Charge Lead Information:
Replacement: There are 2 types of issues that have occurred, with our phone leads. The first is that there was a mis-use by the end consumer. Typically what happens with this is that the phone end itself is loose/breaks. This if NOT covered in our program, so be careful not to break the end of the charger off in your device. The second is that the lead has stopped charging and the end is not loose, this is the type that is covered within 4 weeks of receiving the lead. If your phone lead qualifies for the second type of issue, we will replace it for free.

Mis-Ordering: If you ordered the wrong type of phone end, we cannot swap them out for you. The most cost effective way to move forward is to order a new one, please make sure you look at our diagrams and make sure that you order the correct one. 

If you ordered a certain color heat shrink/sheathing and do not want that color, you may send it back and cover the cost of the replacement materials and return shipping. Typically it is also cheaper to just order a new one.


If we made a mistake with the product that you ordered, for example: the lead was made with the wrong sheathing color, we will send you out a new one for free.

Balance Charge Lead Information:
Replacement: If the Charge lead does not work as soon as you receive it, we will send you out a new one for free (please note that this is limited to 3 business days). If the charge lead stops working before 14 days after receiving the lead, we will replace it for you. If the charge lead stops working 15 days after you receive it, youre welcome to send it back to us, however we cannot guarantee that it can be fixed. If it can be fixed, you will need to pay the cost of the replacement materials, and return shipping. 

Repair: We will repair DRC charge leads ONLY, we do NOT work on other companies products. If you would like to send us a DRC Charge lead for a repair, we ask that you pay for any materials used, as well as return shipping. 

Replacing Parts: If you ordered the incorrect option on your charge lead, youre welcome to send it back to use, however we cannot 
guarantee that it can be replaced with the part that you want. If the part can be replaced with the correct part, and it is new and unused we just ask that you pay for the return shipping. If the part is used, we ask that you pay for the cost of the new part and return shipping. 


Mis-Ordering:If you ordered a certain color heat shrink/sheathing and do not want that color, you may send it back and cover the cost of the replacement materials and return shipping. Typically it is also cheaper to just order a new one.


If we made a mistake with the product that you ordered, for example: the lead was made with the wrong sheathing color, we will send you out a new one for free.

Heated Lipo Safe:

Replacement: If your heated lipo safe has stopped working up to 4 weeks after receiving it, you can send it back to use and we will replace it with a new one. . If it is after that, you can still send it back to use, we just ask that you pay for the cost of materials, and the return shipping. 


Replacing Parts: If you ordered the incorrect option on your HLS, youre welcome to send it back to use, however we cannot guarantee that it can be replaced with the part that you want. If the part can be replaced with the correct part, and it is new and unused we just ask that you pay for the return shipping. If the part is used, we ask that you pay for the cost of the new part and return shipping. 


Mis-Ordering: If you ordered a certain color heat shrink/sheathing and do not want that color, you may send it back and cover the cost of the replacement materials and return shipping. 


If we made a mistake with the product that you ordered, for example: the lead was made with the wrong sheathing color, we will send you out a new one for free.


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